At Lyxiom LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and share it, and the choices available to you regarding our practices. It also explains the security measures we implement to protect your data, how long we retain it, and how you can contact us for inquiries or to exercise your privacy rights.
Lyxiom LTD is registered at 2nd Floor College House, 17 King Edwards Road, Ruislip, HA4 7AE, London, United Kingdom, with company registration number 16084429.
Information We Collect
Information You Provide
We collect personal information you provide us directly when you interact with our website or contact us. This includes but is not limited to, your name, email address, phone number, and any other personal details you may share with us. "Personal Information" refers to any data that identifies you as an individual or relates to an identifiable individual. The types of personal information we collect include:
- Contact information (e.g., name, email, phone number)
- Additional personal details you may submit when reaching out to us
Information We Receive from Other Sources
We may also obtain your personal information from external sources, including publicly available databases or demographic information providers.
Automated Data Collection
When you use our website, we automatically collect certain data through cookies, device identifiers, browser beacons, server logs, and other tracking technologies. This data helps us improve the user experience and analyse website performance. The types of information we automatically collect include:
- Your device's IP address
- Domain names and device identifiers
- Device and operating system information
- Browser details and language preferences
- Clickstream data (e.g., pages visited, links clicked, features used)
- Referral pages that led you to our website
- Dates and times of access
- Usage patterns and interactions on the site
This information is collected through automated technologies and may be used for analytics, personalization, and improving your browsing experience. For more details on our use of cookies and similar technologies, please refer to our Cookie Policy, which is part of this Privacy Policy.
How We Use Personal Information
At Lyxiom LTD, we are committed to using your personal information responsibly and only for legitimate business purposes. The personal information we collect is used in the following ways:
- To provide our services: We use your information to respond to your inquiries, process your requests, and send important updates related to our services, such as changes to our terms and policies. These actions are necessary to manage our contractual relationship with you and to comply with legal obligations.
- To market our services: With your consent or where we have a legitimate interest, we may use your personal information to send you promotional materials and updates about our services.
- To improve our business operations: We may use your information for business analysis, improving our services, and developing new offerings. This includes performing internal functions such as accounting, auditing, and market research. These activities are done to comply with legal requirements or based on our legitimate interest in improving the quality and efficiency of our services.
- To protect against fraud and security risks: We may use your information to detect and prevent fraudulent activities, security breaches, and other risks. These actions are necessary to protect our business, comply with legal obligations, and secure your personal data.
- To comply with legal obligations: We may use your personal information to comply with applicable laws, regulations, and industry standards, as well as to enforce our policies and this Privacy Policy. These activities help us meet our legal obligations.
- To aggregate or anonymize information: We may aggregate or anonymize your personal information so it is no longer identifiable. This allows us to generate data that can be used for internal analysis or other business purposes.
Sharing Personal Information
We take privacy seriously and will only share your personal information when necessary or as outlined below:
- Internal Company Use: We may share your personal information within Lyxiom LTD for internal purposes, including within teams responsible for marketing, service provision, and customer support.
- Service Providers: We work with trusted service providers who perform specific functions on our behalf, such as hosting, data analytics, and customer support. These providers are only authorised to use your personal information to conduct their services and comply with applicable laws.
- Legal Requirements and Protection of Rights: We may disclose your information if required by law or in response to legal processes, such as court orders or subpoenas. This may include cooperating with government agencies or law enforcement authorities domestically and internationally. We may also share information to protect our legal rights, ensure safety, or prevent illegal activities.
- Business Transfers: In the event of a sale, merger, or transfer of business assets, your information may be part of the transaction, but we will ensure it remains protected under this Privacy Policy.
- With Your Consent: We may share your information with your consent or as necessary to fulfil your specific requests.
We take all necessary steps to ensure that your personal information is handled securely and by applicable laws. Please contact us if you have any questions about how we use or share your information.
Cross-Border Data Transfers
Your personal information may be processed, stored, and transferred across borders, including countries outside your residence where we operate or engage with service providers. By using our services, you acknowledge that your personal data may be transferred to other countries, including those outside of the European Economic Area (EEA), and that these countries may have different data protection standards than those of your home country.
In some instances, government entities, courts, law enforcement agencies, or regulatory authorities in those countries may be entitled to access your personal information by local laws and regulations.
European Economic Area Specifics
For data transfers from the EEA to non-EEA countries that are not deemed by the European Commission to provide an adequate level of data protection, Lyxiom LTD ensures that your personal data is protected through appropriate safeguards, such as the European Commission's Standard Contractual Clauses. You can request a copy of these contractual clauses by contacting us directly.
Your Rights and Choices
We are committed to respecting your privacy and offering you control over your personal information. You have certain rights regarding your data, including the ability to:
- Access: Request a copy of the personal information we hold about you.
- Correct: Update or correct any inaccurate or incomplete data.
- Delete: Request the deletion of your personal data, subject to legal requirements.
- Restrict Processing: Limit how we use your data.
- Object to Processing: Opt out of specific uses of your personal information, such as marketing communications.
- Data Portability: Request an electronic copy of your personal information to transfer to another company (where applicable).
If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Policy's "How to Contact Us" section. We will respond to your request by applicable data protection laws.
To ensure your privacy and security, we may take reasonable steps to verify your identity before processing your request. A fee may apply when you request a copy of your personal information in certain circumstances.
If you wish to unsubscribe from our marketing communications, you can use the "Unsubscribe" link in our marketing emails. For other marketing preferences, please contact us as detailed in the "Contact Us" section.
Third-Party Services and Features
Our website may contain links to external services and websites for your convenience and third-party features like apps, widgets, or social media buttons (such as those from LinkedIn, Instagram, Facebook, and Twitter). These services and features are not under our control and operate independently. The privacy practices of third parties, including the information they collect, are governed by their privacy policies. Lyxiom LTD is not responsible for these external services or features' privacy practices or data security. We encourage you to review their privacy notices to understand how they handle your data.
Retention of Personal Data
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. The criteria for determining retention periods include:
- The duration of our ongoing relationship with you, including the provision of our services.
- We are required to fulfil any legal obligations.
- Legal matters (e.g., applicable statutes of limitation, ongoing investigations, or litigation) need to be retained.
Once the retention period expires, we will securely delete or anonymize your personal data to our legal and operational requirements.
Data Protection
We are committed to maintaining the security of your personal information and apply appropriate administrative, technical, and physical safeguards to protect your data. We hold our staff accountable for upholding privacy policies and ensuring the confidentiality of your information. If you have any concerns about the security of your data, or if you suspect any security issues related to your interaction with us, please contact us immediately using the details provided in the "How to Contact Us" section.
Children's Privacy
The services provided by Lyxiom LTD are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child under 18 has shared personal information with us through our website, please contact us immediately, as outlined in the "How to Contact Us" section of this Privacy Policy. We will promptly address the issue, removing such data from our records where necessary.
Updates to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices regarding personal information. Any updates will be posted on this page, and the revised policy will take effect immediately upon publication. For your reference, we will clearly indicate the date of the most recent update at the top of the policy. By continuing to use our services after any changes are made, you agree to the updated terms.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please feel free to contact us using the details below:
- Email: info@lyxiom.com
- Phone: +447449702908
- Website: https://lyxiom.com/
We are committed to responding to your inquiries in a timely and efficient manner.