At Lyxiom LTD, we are committed to providing a seamless and satisfying service experience. However, please note that we do not offer refunds if you are dissatisfied with the services, choose to stop using our services, or for any other reason unrelated to a technical issue or billing error.
Refund Eligibility Criteria
Refunds will only be considered under the following circumstances:
Double or Multiple Charges Due to Technical Issues
If your transaction was processed multiple times (e.g., 2X or 3X, the amount was withdrawn from your account) due to a technical glitch in the third-party payment system, bank, or payment processor, you may be eligible for a refund.
Overpayment Due to Personal Error
If you mistakenly transferred an amount greater than what was issued in your invoice (e.g., you entered the wrong sum or paid more than required), you may request a refund for the excess amount.
How to Request a Refund
To request a refund, please follow these steps:
Submit a Refund Request: Send your refund request to info@lyxiom.com with the following details:
- Your full name
- Transaction date
- Amount charged
- Invoice number
- Detailed explanation of the issue
- Proof of the transaction (e.g., bank statement, payment receipt)
Supporting Documents: Be prepared to provide any additional documentation as requested to support your refund claim.
Refund Review Process
Once we receive your request, we will review the details and documents you provided. If needed, we may contact you for further information or clarification. Refunds will be processed only after thorough evaluation and verification.
Please Note
Refunds are not guaranteed and will be processed at our sole discretion based on the information you provide and our evaluation of the issue.
Contact Us
For any questions or further clarification, please contact us at:
- Email: info@lyxiom.com
- Phone: +447449702908
- Website: https://lyxiom.com/
Thank you for your understanding.